Biggwin Live Privacy Policy — Your Data Is Our Responsibility

Biggwin Live ("we", "us") is a trusted online betting platform that places the highest priority on user privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using the Biggwin Live website, mobile app, or any of our digital services, you agree to this Privacy Policy. This policy is updated regularly, and any changes will be published on this page.

Biggwin Live collects certain specific information to improve service quality and deliver a safe betting experience. A detailed list of the data we collect is provided below:

Biggwin Live uses collected data only for lawful and specific purposes. We never use your information for excessive or irrelevant reasons.

• To register, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To provide betting, bingo, and sports gaming services.
• To provide customer service and technical support.
• To prevent fraud, deception, and unlawful activity.
• To fulfill legal obligations and submit reports to regulatory authorities.
• To send bonus and promotional offers (with your consent).
• To improve platform performance and enhance user experience.

Biggwin Live never sells your personal information or shares it with third parties for advertising purposes. However, limited data may be shared in the specific circumstances outlined below:

• Payment Processor: Necessary data is shared with payment partners such as bKash, Nagad, and Rocket to complete transactions.
• Legal Authorities: Data may be disclosed to government agencies where required by law or court order.
• Security Partner: We work with trusted security service providers to detect and prevent fraud.
• Technical Service Providers: Cloud hosting and data analytics services are handled under strict privacy agreements.
• Business Transfer: Users will be notified in advance in the event of a business merger or sale.

Biggwin Live uses cookies and similar technologies on its website and app to enhance your experience. Cookies are small files stored on your device that help us remember your preferences.

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Remembers your language, theme, and other preferences.
• Analytics Cookies: Helps us understand which sections of the site are used most.
• Marketing Cookies: Used to show relevant offers and advertisements.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the proper functioning of some platform features.

Biggwin Live uses state-of-the-art technology to protect your data. Our security framework follows international standards, and regular security audits are conducted to maintain that protection.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Stored data is protected with AES-256 encryption.
• You can enable two-factor authentication (2FA) for added security.
• Regular security audits and penetration tests are conducted.
• Instant alerts are sent for any suspicious login activity or unusual account behavior.
• Physical security is maintained 24/7 at our data centers.

Biggwin Live does not retain any data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the duration of an active account and for 5 years after closure.
• Financial Transaction Details: Retained for a minimum of 7 years to meet legal requirements.
• Cookie & Session Data: Typically between 30 days and 1 year.
• Support Contact: Up to 2 years after the issue is resolved.
• Marketing Data: Deleted immediately upon withdrawal of consent.

As a Biggwin Live user, you have full control over your own data. You may exercise the following rights at any time:

Biggwin Live strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• If there is any doubt, users may be asked to verify their age with a government-issued ID.
• If a minor's account is detected, it is immediately suspended and all associated data is deleted.
• Parents or guardians can contact support to report concerns about a child's account.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us directly. Our data protection team typically responds within 72 hours.

If we are unable to resolve your complaint, you have the right to file a complaint with the relevant regulatory authority.